Shipping policy
INTERNATION & DOMESTIC SHIPPING
By processing your order and payment you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.
All orders are processed and packed within 24 hours of placement excluding weekends and public holidays.
TRACKING YOUR ORDER
Once your parcel has been dispatched from our warehouse, you will be notified via email.
AUSTRALIA:
Flat rate charge:
- Standard - $10.00 AUD
- Express - $13.00 AUD
ESTIMATED SHIPPING TIMES:
Express Post: 1-5 business days
Standard Post: 2-7 business days
NEW ZEALAND:
Flat rate charge of:
- Standard - $15.00 AUD
- Express - $20.00 AUD
2kg-20kg
- Standard- $20.00 AUD
- Express- $45.00 AUD
USA & CANADA:
Flat rate charge of:
- Standard - $15.00 AUD
- Express - $30.00 AUD
2kg-20kg
- Standard- $40.00 AUD
- Express- $55.00 AUD
*PLEASE NOTE THAT THERE ARE SIGNIFICANT DELAYS FOR DELIVERY TIMES DUE TO COVID-19*
UNITED KINGDOM & IRELAND:
Flat rate charge of:
- Standard - $20.00 AUD
- Express - $45.00 AUD
2kg-20kg
- Standard- $45.00 AUD
- Express- $60.00 AUD
*PLEASE NOTE THAT THERE ARE SIGNIFICANT DELAYS FOR DELIVERY TIMES DUE TO COVID-19*
BRAZIL:
Flat rate charge of:
- Standard - $20.00 AUD
- Express - $45.00 AUD
2kg-20kg
- Standard- $45.00 AUD
- Express- $60.00 AUD
*PLEASE NOTE THAT THERE ARE SIGNIFICANT DELAYS FOR DELIVERY TIMES DUE TO COVID-19*
GERMANY:
Flat rate charge of:
- Standard - $20.00 AUD
- Express - $40.00 AUD
2kg-20kg
- Standard- $55.00 AUD
- Express- $65.00 AUD
*PLEASE NOTE THAT THERE ARE SIGNIFICANT DELAYS FOR DELIVERY TIMES DUE TO COVID-19*
FRANCE:
Flat rate charge of:
- Standard - $20.00 AUD
- Express - $40.00 AUD
2kg-20kg
- Standard- $55.00 AUD
- Express- $65.00 AUD
*PLEASE NOTE THAT THERE ARE SIGNIFICANT DELAYS FOR DELIVERY TIMES DUE TO COVID-19*
Countries that fall into this category are unable to receive an estimated shipping time, however upon receiving your tracking information you will be given an ETA of your parcels arrival.
CUSTOMS TAXES:
Please note that all customs charges and taxes (including VAT) are payable by the receiver. Dust N Diesel is NOT responsible for any charges incurred for receiving orders Internationally. These fees are not included in the cost of your order or shipping charge. Dust N Diesel does not offer refunds to customers for failure to pay duties and taxes associated with their order.
ADDITIONAL INFORMATION:
Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for stolen packages or packages delayed in transit.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Dust N Diesel cannot offer reimbursement for this package.
ANY FURTHER ISSUES OR ENQUIRIES
If you have any questions regarding shipping, taxes or delivery times please contact dustndiselaus@gmail.com and we will look into this for you.